The Value of Speed – “The Cost to Ship Vs. The Cost to Serve”
About two years ago, I started hearing an increasing number of brands ask me questions about customer experience with shipping, specifically regarding the delivery speed to the customer.
Do you know how much you’re really paying for cross-border shipments?
Is my checkout flexible enough to account for these ever-changing trade agreements that I hear about in the news every day?
The New Reality for E-Commerce in the U.S.
In the U.S., some current trends are making e-commerce faster and more responsive than ever before. Here’s how.
The Changing Face of E-Commerce Logistics
At the DHL Global Technology Conference 2018 in Austin, TX, Craig Morris—Global Product Head Fulfillment at DHL eCommerce—spoke about changes in e-commerce and implications for the supply chain.
The Uberization of the Last Mile
Offering fast, same day or next day delivery has become an expectation for many online shoppers. But it’s a huge challenge for logistics companies, especially in big cities.
Unwrap an Easy Returns Process Just in Time For the Holidays!
So, you say your e-commerce business is ready for the holiday peak, right?
The Rise of M-Commerce: How Smartphones Are Influencing the Way Consumers Shop E-Commerce
Consumers are becoming more mobile-dependent thanks to a host of technological advances making it easier to shop online.
Looking to Revamp Your Outdated Returns Policy?
Back in the day, when you wanted to return a purchased item, most people would go through a familiar routine: search around the house to find the receipt, drive back to the store and stand in line to get your money back or receive store credit.
The True Cost of Shipping – Do YOU Know What You Are Paying For?
We have all heard of the “Amazon Effect” — consumers expecting faster and more reliable shipping for free. And this is where the problem lies for online retailers: providing fast and reliable shipping — generally a premium, high-cost service — for free. This has caused online retailers to more closely evaluate what gives them the…
The Haves and the Have Nots – The Dichotomy of the U.S. E-commerce Experience
Until a few years ago, the e-commerce experience was pretty static for most consumers in the U.S.