Empowering E-Commerce Success

The Value of Speed – “The Cost to Ship Vs. The Cost to Serve”

About two years ago, I started hearing an increasing number of brands ask me questions about customer experience with shipping, specifically regarding the delivery speed to the customer.

Continue Reading →

Do you know how much you’re really paying for cross-border shipments?

Is my checkout flexible enough to account for these ever-changing trade agreements that I hear about in the news every day?

Continue Reading →

The New Reality for E-Commerce in the U.S.

In the U.S., some current trends are making e-commerce faster and more responsive than ever before. Here’s how.

Continue Reading →

The Changing Face of E-Commerce Logistics

At the DHL Global Technology Conference 2018 in Austin, TX, Craig Morris—Global Product Head Fulfillment at DHL eCommerce—spoke about changes in e-commerce and implications for the supply chain.

Continue Reading →

The Uberization of the Last Mile

Offering fast, same day or next day delivery has become an expectation for many online shoppers. But it’s a huge challenge for logistics companies, especially in big cities.

Continue Reading →

Unwrap an Easy Returns Process Just in Time For the Holidays!

So, you say your e-commerce business is ready for the holiday peak, right?

Continue Reading →

The Rise of M-Commerce: How Smartphones Are Influencing the Way Consumers Shop E-Commerce

Consumers are becoming more mobile-dependent thanks to a host of technological advances making it easier to shop online.

Continue Reading →

Looking to Revamp Your Outdated Returns Policy?

Back in the day, when you wanted to return a purchased item, most people would go through a familiar routine: search around the house to find the receipt, drive back to the store and stand in line to get your money back or receive store credit.

Continue Reading →

The True Cost of Shipping – Do YOU Know What You Are Paying For?

We have all heard of the “Amazon Effect” — consumers expecting faster and more reliable shipping for free. And this is where the problem lies for online retailers: providing fast and reliable shipping — generally a premium, high-cost service — for free. This has caused online retailers to more closely evaluate what gives them the…

Continue Reading →

The Haves and the Have Nots – The Dichotomy of the U.S. E-commerce Experience

Until a few years ago, the e-commerce experience was pretty static for most consumers in the U.S.

Continue Reading →