The Value of Speed – “The Cost to Ship Vs. The Cost to Serve”
About two years ago, I started hearing an increasing number of brands ask me questions about customer experience with shipping, specifically regarding the delivery speed to the customer.
The Changing Face of E-Commerce Logistics
At the DHL Global Technology Conference 2018 in Austin, TX, Craig Morris—Global Product Head Fulfillment at DHL eCommerce—spoke about changes in e-commerce and implications for the supply chain.