The Value of Speed – “The Cost to Ship Vs. The Cost to Serve”
About two years ago, I started hearing an increasing number of brands ask me questions about customer experience with shipping, specifically regarding the delivery speed to the customer.
The Changing Face of E-Commerce Logistics
At the DHL Global Technology Conference 2018 in Austin, TX, Craig Morris—Global Product Head Fulfillment at DHL eCommerce—spoke about changes in e-commerce and implications for the supply chain.
The Uberization of the Last Mile
Offering fast, same day or next day delivery has become an expectation for many online shoppers. But it’s a huge challenge for logistics companies, especially in big cities.
Looking to Revamp Your Outdated Returns Policy?
Back in the day, when you wanted to return a purchased item, most people would go through a familiar routine: search around the house to find the receipt, drive back to the store and stand in line to get your money back or receive store credit.
The Haves and the Have Nots – The Dichotomy of the U.S. E-commerce Experience
Until a few years ago, the e-commerce experience was pretty static for most consumers in the U.S.
DHL eCommerce March 2017 Tradeshow Calendar
See where we will be this month and come by to learn about our e-commerce products and solutions.
DHL eCommerce launches Fulfillment Center in Sydney
The Fulfillment Center will provide overseas merchants with fast, flexible shipping that integrates inbound freight, inventory, and last mile delivery in a single consolidated service. New facility in Sydney, Australia offers flexible, fully-integrated inventory management and last-mile delivery for international brands and retailers DHL eCommerce “Plug-and-play” system allows retailers to scale globally, quickly and easily…
Take Your E-Commerce Deliveries to the MAX!
DHL has launched a new premium USPS Workshare delivery service level, DHL SmartMail Parcel Expedited Max, which offers 2- or 3-day U.S. delivery at a highly competitive price. Final delivery to the doorstep is a core part of any e-commerce transaction. It is critical to the customer experience, and when it goes well it can…
E-Commerce Supply Chains Adapt to New Market Realities
Two things never change about the e-commerce consumer: They want whatever they just bought as quickly as possible. They want their shipping free. This is the ultimate paradox for the e-commerce merchant—to drive speed into the supply chain, while at the same time trying to maintain or even reduce supply chain costs. Just a few…
The Beginning of a Logistics Evolution
“The only thing we know about today is that tomorrow will be different.” As an e-commerce company, staying relevant is paramount. This includes maintaining a clear understanding of market trends and ensuring Cost, Convenience and Customer Experience are taken into consideration (amongst other things) to deliver the best products to market and quality service to…