Empowering E-Commerce Success

The Value of Speed – “The Cost to Ship Vs. The Cost to Serve”

About two years ago, I started hearing an increasing number of brands ask me questions about customer experience with shipping, specifically regarding the delivery speed to the customer.

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The Changing Face of E-Commerce Logistics

At the DHL Global Technology Conference 2018 in Austin, TX, Craig Morris—Global Product Head Fulfillment at DHL eCommerce—spoke about changes in e-commerce and implications for the supply chain.

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The Uberization of the Last Mile

Offering fast, same day or next day delivery has become an expectation for many online shoppers. But it’s a huge challenge for logistics companies, especially in big cities.

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Looking to Revamp Your Outdated Returns Policy?

Back in the day, when you wanted to return a purchased item, most people would go through a familiar routine: search around the house to find the receipt, drive back to the store and stand in line to get your money back or receive store credit.

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The Haves and the Have Nots – The Dichotomy of the U.S. E-commerce Experience

Until a few years ago, the e-commerce experience was pretty static for most consumers in the U.S.

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DHL eCommerce March 2017 Tradeshow Calendar

See where we will be this month and come by to learn about our e-commerce products and solutions.

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DHL eCommerce launches Fulfillment Center in Sydney

The Fulfillment Center will provide overseas merchants with fast, flexible shipping that integrates inbound freight, inventory, and last mile delivery in a single consolidated service. New facility in Sydney, Australia offers flexible, fully-integrated inventory management and last-mile delivery for international brands and retailers DHL eCommerce “Plug-and-play” system allows retailers to scale globally, quickly and easily…

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Take Your E-Commerce Deliveries to the MAX!

DHL has launched a new premium USPS Workshare delivery service level, DHL SmartMail Parcel Expedited Max, which offers 2- or 3-day U.S. delivery at a highly competitive price. Final delivery to the doorstep is a core part of any e-commerce transaction. It is critical to the customer experience, and when it goes well it can…

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E-Commerce Supply Chains Adapt to New Market Realities

Two things never change about the e-commerce consumer: They want whatever they just bought as quickly as possible. They want their shipping free. This is the ultimate paradox for the e-commerce merchant—to drive speed into the supply chain, while at the same time trying to maintain or even reduce supply chain costs. Just a few…

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The Beginning of a Logistics Evolution

“The only thing we know about today is that tomorrow will be different.” As an e-commerce company, staying relevant is paramount. This includes maintaining a clear understanding of market trends and ensuring Cost, Convenience and Customer Experience are taken into consideration (amongst other things) to deliver the best products to market and quality service to…

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