Empowering E-Commerce Success

Unwrap an Easy Returns Process Just in Time For the Holidays!

So, you say your e-commerce business is ready for the holiday peak, right? You’ve stocked up on extra inventory. You’ve put the finishing touches on your holiday marketing strategy. What about ordering extra boxes and packing supplies? Check! After all, this is the most important selling time of the year, and you’ve been preparing for months to make this holiday peak a resounding success!

With all the hustle, bustle, and potential of the holiday season, retailers sometimes overlook another peak just around the corner—the peak returns season—which starts the first week of January and goes into the first week of February.

Returns are a big deal, and they’re only getting bigger. With this year’s Cyber Monday being hailed as the largest online shopping day in America’s history, retailers across the country are bracing themselves for what is sure to be a record-shattering returns season as well. According to research conducted by The Colography Group, annual return volume in the United States now exceeds a billion returns per year.

If you’ve found yourself going into peak without a returns solution for your customers, don’t panic. It’s not too late. DHL eCommerce provides a number of best-in-class returns solutions that require no IT work and can be ready to use in a matter of days.

DHL SmartMail Parcel Return Service offers:

  • A variety of label options, including stuff-the-box return labels and convenient online labels;
  • A simple way to ship. Your customer simply drops their return shipment in their mailbox or schedules a free USPS pickup;
  • An easy return experience, which data shows is a key component to fostering loyal customers.

DHL eCommerce knows that the holiday season can be hectic for any retailer, and we’re here to help make returns season a breeze. To learn more about DHL’s domestic returns solutions, or to set up a customer-facing returns portal in time for the holidays, please fill out this form and a member of our team will be in touch.
Here’s to a great peak 2017!

Sources:
The Colography Group’s Business Returns Market Survey ©2016 CGI all rights reserved.
https://www.washingtonpost.com/news/business/wp/2017/11/27/cyber-monday-is-shaping-up-to-be-the-largest-online-shopping-day-in-u-s-history/

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