Unwrap an Easy Returns Process Just in Time For the Holidays!
So, you say your e-commerce business is ready for the holiday peak, right?
The Rise of M-Commerce: How Smartphones Are Influencing the Way Consumers Shop E-Commerce
Consumers are becoming more mobile-dependent thanks to a host of technological advances making it easier to shop online.
Looking to Revamp Your Outdated Returns Policy?
Back in the day, when you wanted to return a purchased item, most people would go through a familiar routine: search around the house to find the receipt, drive back to the store and stand in line to get your money back or receive store credit.
The True Cost of Shipping – Do YOU Know What You Are Paying For?
We have all heard of the “Amazon Effect” — consumers expecting faster and more reliable shipping for free. And this is where the problem lies for online retailers: providing fast and reliable shipping — generally a premium, high-cost service — for free. This has caused online retailers to more closely evaluate what gives them the…
The Haves and the Have Nots – The Dichotomy of the U.S. E-commerce Experience
Until a few years ago, the e-commerce experience was pretty static for most consumers in the U.S.
Why 2017 is the Best Year Ever to Update Your Returns Strategy
One thing’s for sure: No one likes returns. And I mean no one. They’re costly, they’re a pain for your warehouse and they’re a constant reminder that, no matter how much effort goes into wooing a customer to click ‘buy’, a good sale can always go bad. While retailers are always looking for new ways…
Why E-Commerce is Red Hot in Chile
For the past 20 years, Brazil and Mexico have been the main focus markets for multinational investments in LATAM. However, when it comes to opportunities in e-commerce, Chile is hot, hot, hot!
Minimize Missed Deliveries
In U2’s “Where the streets have no name,” Bono longs for a world where religion or social status isn’t prejudged by the street where a person lives, as was common in Belfast, IE, his hometown.
Customer Service: The Journey to an Effortless Experience
Purchasing decisions by consumers are influenced by experiences they have with companies. Social media platforms and review sites allow consumers to broadcast positive and negative experiences which direct their future buying decisions. Customer service interactions impact revenue with this increased awareness.
The Last Mile Goes High-Tech
Delivering the smile in the last mile is a claim we’re proud to live up to. But the last mile is the trickiest part of the e-commerce journey to get right and is also the area consumers judge sellers most harshly on. That’s why it’s not surprising to see logistics R&D so deeply focused on…